Australia Wide Fast Shipping
Australia Wide Fast Shipping

Shipping & Warranty

Shipping & Delivery

When you order an item from this website, you are confirming your agreement to our Shipping, Delivery and Warranty policy. You are also agreeing to our terms and conditions.

Estimated Delivery Times

Approximate delivery time-frames are as follows:

  • Victoria - 8 - 13 working days**
  • NSW, SA, ACT - 10 - 15 working days**
  • QLD, NT, WA, TAS - 12 - 19 working days**

Processing time is already factored into the approximate delivery time frame.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners are able to guarantee.

22/4/22 **UPDATE from Our Couriers**

Northern Rivers area is still experiencing delays in deliveries, as they recover from the flooding.

Qantas continue to be affected by COVID-19, resulting in limited ground staff causing delays across our airfreight network.

25% of Allied Express, including agent partners and line hauliers across Australia, are affected by COVID-19.

**COVID NOTE: Due to the increase in online shopping and where major cities are in lockdown, many routes are experiencing only minor delays, while others are taking longer. Our warehouse is working at normal capacity the majority of the time and orders are being dispatched on time. Please use the tracking details you have been sent to track your order. If you have any concerns, please contact us at info@clicktopet.com.au

Shipping & Tracking

Dispatch typically takes 2-3 working days after your order is placed. When your order is ready for delivery you will receive an email from us with our delivery partners tracking details. You will also receive delivery updates from our partners throughout the delivery journey Please allow up to 2 working days from time of notification sent for the couriers online tracking information to be updated.

If your order contains multiple items, it may be sent from different locations in multiple parcels. If that happens, you'll receive an email for each parcel when its ready for delivery

We use a variety of courier partners to send packages throughout Australia. The courier company we use is dependent on the cost and time frame to get the order to our customers. Some of our courier partners cannot deliver to a PO Box, therefore where possible, especially for larger items please avoid entering a PO Box number as we may not be able to ship your order to a PO Box due to size & weight restrictions. In the above case, we may contact you requesting an alternate address and it is your responsibility to provide this.

Once the courier has your package, delivery times are out of our control. Due to Covid and staffing issues, some deliveries may take a little longer than usual.

Please monitor and check your tracking before contacting us. Courier websites generally post the reason your delivery is delayed. Courier delays are out of our control. If after checking the tracking please contact us via email at info@clicktopet.com.au The above delivery times are a guide only

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details

All Items

Postcode State  Suburb
SA 5701 Woolundunga
WA 6740 Drysdale River
WA 6740 Mitchell Plateau
WA 6740 Oombulgurri
WA 6740 Kalumburu
WA 6740 Prince Regent River
WA 6740 Wyndham
WA 6743 Warmun
WA 6743 Cambridge Gulf
WA 6743 Lake Argyle
WA 6743 Durack
WA 6743 Gibb
WA 6743 Kununurra
TAS 7151 Heard Island
TAS 7151 Davis
TAS 7151 Mawson
TAS 7151 Macquarie Island
TAS 7151 McDonald Islands
TAS 7151 Casey

For Bulky Items

State  Postcode
NT 0800-0999
NSW 2641, 2717, 2831, 2898, 2899
QLD 4184, 4421, 4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799

 

We try our best to include all the undeliverable postcodes on our list. If you have placed an order with us to one of the undeliverable postcodes, we will try our best to successfully arrange delivery to you. If we cannot organise a delivery to you, you may be offered an alternative delivery arrangement, If this cannot be provided your money will be refunded in full.

In some cases additional shipping charges may apply. If this is the case you will be contacted via email to be notified of any additional charges and if agreed to you will be invoiced accordingly.  

We reserve the right to cancel and refund orders as necessary

If you have further questions, please email us at info@clicktopet.com.au

Unsuccessful Deliveries 

You will incur a re-delivery fee if your item(s) delivery is unsuccessful for any of the following reasons:

  • You entered an incorrect or Inaccurate address
  • You failed to pick up your parcel within the acceptable time frame
  • You or the Receiver rejected the package.

Warranty

Most non-electronic items on this website are sold with a 12-month warranty.

Most electronic items on this website are sold with a 3 month warranty.

Please contact us before you place your order if you are unsure about the warranty status of your items.

Warranty does not apply to faults and damages caused by misuse or damages and faults caused during assembly or delivery.

Time Frames

To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.

Lodgement

To lodge a warranty request, please follow the steps under our refund policy.