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Click To Pet Reviews

Based on 154 reviews
69%
(106)
10%
(15)
6%
(9)
3%
(4)
13%
(20)
Dissapointed

Bent/squashed

Hi Carly
We apologise for the damage to your order.
We are disappointed that you didn't contact us regarding this issue before placing a review as this is something that we can easily assist you with. We have sent you an email with what to do, so we may assist you with this issue
Kind Regards
Click To Pet Team

Item design was defective. Don’t recommend this company. Customer service not good. Sorry

Hi Sutanter
We understand that there may be an issue with your product. We have however responded to your emails promptly. As you reside in Victoria you will be aware it is a long weekend and our office is closed for this reason, hence why your email was not answered on Saturday. Apart from the email on Saturday your emails have been answered straight away. The issue was first brought to our attention on the 9/6/22. It is now the 13/6/22. As mentioned in a reply email your issue will be dealt with this week which may take a little longer due to the short week.
Click To Pet Team

Yes they are really good thank you

Hi Rose

Thank you for your kind review.
We are happy to hear that the steps are good, we hope they are making life so much easier for your furbaby
Kind regards
Click To Pet Team

Not happy at all

I have not received my play pen order as yet can you please follow up with the delivery

Hi Mary
As mentioned in our emails to you, the courier had the incorrect address on your order. We have had to have the order re-directed which has taken a bit longer than anticipated. Your order is now on its way to you.
Kind regards
Click To Pet Team

multi level scratch pole

my cats love it they fight to see who can get up on it first

Hi Kathie
Thank you for your review. Your cats sound like they are enjoying the new Cat Tree and getting plenty of exercise.
Thank you again for your kind review.
Click To Pet Team

Nina Ottosson Puzzle & Play Melon Madness Treat Dispensing Cat Toy

Hi Maria
Thank yo for your review. This is a great product to keep pets amused.
Thanks again
Click To Pet Team

J
Kong Kickeroo Mouse
Julie Furness
Mouse

My Arrow luv too kick it and carry’s it around.
Thank you 😊

Hi Julie
Thank you for your review, its a great toy for cats.
We're happy Arrow loves his new toy. We hope Arrow has lots of active play with it
Kind Regards
Click To Pet Team

Happy cats

Good quality tower and well designed, well put together. More sturdy than other towers. The wood is lovely, and ultimately, our cats are happy.

Thank you for your review and your picture.
This is a great looking solid cat tree. We hope your cats continue to enjoy their new cat tree.
Kind Regards
Click To Pet Team

Very satisfied

Thanks for fast and prompt delivery

Hi Darren
Thank you for your kind review. This is a great product and easy to clean
Kind Regards
Click To Pet Team

Dog bed

I’m still waiting on my dog bed that I ordered 2 weeks ago

Hi Shayelle
Aramex has your order listed as delivered. Your order was delivered on the 4/2/22 at 10:39. If this is not the case, please email us at info@clicktopet.com.au
Kind Regards
Click To Pet Team

Service and efficiency.

The animals are loving the extra freedom that this extension coop gives them. Thank you so much.

Hi Anne
Thank you for your kind review.
Those extensions are a great product to allow extra space. We hope your pets continue to enjoy the extra freedom.
Kind Regards
Click To Pet Team

Cat Tree a Fav

As soon as this well made cat scratching Post/Tree was up our kittens were all over it. It has continued to be a great place to view the world take a nap or just scratch and play. Not too big and the grey matches our couch. Very happy the purchase

Hi Karon
Thank you for your lovely review
We love to hear about pets enjoying our products. Your kittens will have a great view of everything from the top.
Thank you again
Kind Regards
Click To Pet Team

J
Cat Bed Cocoon
Julie Furness
I luv it

I luv it, my baby girl luvs getting in and hiding. The weathers been hot, so she not sleeping in it very long but I’m sure once it’s cold she’ll be in it all the time.
It will be awesome in the colder weather 😊 thank you 😊

Hi Julie
Thank you for your kind review.
They are a really nice cosy bed, I'm sure she will appreciate the warmth in the winter.
Kind Regards
Click To Pet Team

Still haven’t received product.

Hi Debbie
Your order is still in transit. Please follow the tracking details that you were sent on the 6/1/21. We will also send you an email with your tracking details again.
Kind regards
Click To Pet Team

I have NOT RECEIVED this yet.
☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️

Hi Terese,
Your order is still in transit. Please follow the tracking that you were sent on the 5/1/21.
We have also resent the tracking to you.
Kind Regards
Click To Pet Team

Labrador perfect

Good quality and height

Hi Karen
Thank you for your lovely review. We're glad you are happy with your elevated dog bowl.
Kind Regards
Click To Pet Team

Best ever cat litter tray

Brilliant. No way cat can accidentally piddle down side.

Hi Barbara
Thank you for your kind review. This is a great litter tray for those cats that need a little extra height.
Kind Regards
Click To Pet Team

The pole is very wobbly. Ok for now while kitten is small. Needs a longer screw or bolt at base level to make itorebsturdy.

Hi Sharon
We apologise for the performance of your product.
Our Products are guaranteed for 12 months.
Please send us photos and a description of the damaged parts to info@clicktopet.com.au and we will work to rectify the issue
Kind Regards
Melissa

K
255cm Cat Scratching Post / Tree / Pole - Grey
Krystal Trotter
Broken within a week

This product was very unstable from the minute we put it together and within a 5day it had fallen over while my cat was in the highest hammock..
I then removed it and put it away from them to came back to find one side of it fallen over. I am really disappointed with this product and will never buy this one again. My other cat tree I got my cats love

Hi Krystal
As mentioned in our email to you, our products have a 12 month warranty. We are currently working to rectify the issue, however, with the Christmas New Year break it is taking a little longer than usual. We do sincerely apologise for this.
Kind Regards
Click To Pet Team

H
45cm Cat Scratching Post / Tree - Beige
Heather Thompson

Absolutely perfect for my 9 baby rabbits. They love it!

Hi Heather
WOW! 9 Babies, how adorable. Thank you so much for your kind review. We hope your babies enjoy their new toy :)
Kind Regards
Click To Pet Team

Lickimat Soother Original Slow Feeder

Hi Peta
Thank you for your review
Kind Regards
Click To Pet Team

Cat scratching post

Easy to assemble sturdy and looks great. My cat loves it

Hi Kaye
Thank you for your review. We hope your cat has hours of fun, rest and relaxation with the new tree
Kind Regards
Click To Pet Team

Great quality and size

I'm really happy with this cat tree, I think it will be great for my maine coon kittens as they grow, they loved it immediately. I especially like that the hide box has soft sides that you can raise if needed, just in case you need to clean it or rescue a stuck kitty.

Hi Gypsy
Maine Coons are just adorable and grow big. You have chosen the perfect cat tree for them. Thank you for letting us know how happy you are.
Thank you again for your kind review
Kind Regards
Click To Pet Team

Great Buy

Oscar loves his multi level tree/post, as soon as I get home he runs to it and yes I have to play with him great buy

Hi Robyn
Thats fantastic to hear, we hope Oscar and his friends continue to enjoy the tree for years to come.
Thank you again for your review
Kind Regards
Click To Pet Team

My dog & I love it. Thanks. I’m tall so the handle is a good height for me.

Hi Denise
Thank you for your review. It is a great model. We hope you and your dog have lots of outings
Kind Regards
Click To Pet Team